Reference

How hening4d Handles Your Personal Data

We collect only what we need to run your account — login credentials, transaction records from DANA, OVO or GoPay, and device details tied to your session.

Account data onlyDANA, OVO, GoPay transaction recordsNo data sold to third partiesYou can request deletionIndonesia-region scope

Explore the Lobby Read FAQ

What Data We Collect and Why

hening4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we record the email address or phone number you register with, plus the device fingerprint associated with that first login. Every deposit or withdrawal you make via DANA, OVO or GoPay generates a transaction record: the wallet reference number, the amount,

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and the timestamp. We keep these records to verify your balance, resolve disputes and meet the financial reporting obligations that apply where local law requires it. We also log session data — your device type, operating system version and browser — to maintain continuity when you
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switch between mobile and desktop. Cookies track your session state so you do not have to re-authenticate each time you return to the lobby. We do not record payment PINs or full wallet account numbers; those stay inside the DANA, OVO or GoPay environment and are
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never passed to us. If you contact our support team, the conversation transcript is stored for up to ninety days. Data is held on servers with SSL-encrypted connections, and internal access is restricted to verified staff with a documented need. Availability of specific data-handling practices depends
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on local law and the eligible region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your stored data, ask us to correct an error, or submit a deletion request, our support team handles these directly. Reach out through any of the channels below and include your registered account ID so we can locate your records quickly. We aim to respond to all data requests within a reasonable timeframe consistent with applicable local requirements.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during platform operating hours for account and data questions.

Email Support

Send your data request to our support address listed in your account settings. Include your registered phone number or email for verification.

Account Help Centre

Log in, go to Account Settings, and select the Privacy section to submit a data access or correction request directly through the form.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We've built our data practices around the minimum-necessary principle: collect what the account needs, protect it with SSL, and give you a clear path to review or remove it. Players in Depok and across Indonesia access the same account protections regardless of whether they connect via mobile browser or desktop. Every data-handling practice listed here applies where local law and eligible regions permit.

Cookies and Session Tracking

We use session cookies to keep you logged in across page loads. You can clear cookies from your browser settings, but doing so will end your current session.

Account Security Measures

Logins are verified via OTP sent to your registered number. Unrecognised devices trigger an additional confirmation step before your account opens.

Data Retention Period

Transaction records are kept for as long as financial reporting obligations require. Support transcripts are held for ninety days, then deleted automatically.

Requesting Changes or Deletion

Submit a request through Account Settings or email support with your account ID. We verify identity before actioning any change to stored personal data.

Your Questions About Privacy Answered

Here are the questions we hear most often about how we handle personal data, cookies, wallet records and your rights as an account holder.

We do not sell your data. We share transaction references with DANA, OVO or GoPay only as needed to process your payment. No marketing third parties receive your account details.

Yes. Submit a data access request through Account Settings or via email support with your registered account ID. We verify your identity first, then provide a summary of stored records.

Use the Privacy section in Account Settings or contact support directly. Note that transaction records required for financial reporting may be retained for the period local law specifies.

We store the wallet reference number, amount and timestamp for each transaction. We never hold your DANA or OVO PIN or full account credentials — those remain inside each wallet's own environment.

Session cookies are needed to keep your login active as you move between pages. You can disable other cookies in your browser, but session cookies are required for normal account access.

We aim to respond within a timeframe consistent with applicable local requirements. Complex requests, such as full data exports, may take longer. We'll keep you updated via your registered contact.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hening4d Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

Cookies and Session Tracking

Account Security Measures

Data Retention Period

Requesting Changes or Deletion

Your Questions About Privacy Answered

01 Does hening4d share my data with third parties?

02 Can I see all the data hening4d holds about me?

03 How do I ask for my data to be deleted?

04 What happens to my DANA or OVO payment data?

05 Are cookies required to use the platform?

06 How long does it take to action a privacy request?

Privacy Policy

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